Frequently asked questions
Do you deliver NZ wide?
At this stage only orders placed in Auckland can be accepted.
All accepted orders will need to be either picked up from Auckland CBD at a time arranged with us or can be delivery within Auckland CBD and neighbouring suburbs but will incur an additional $10 delivery fee.
How long will my treats last?
We recommend that all Madame Moments treats are consumed within 3-5 days once recieved. All treats are baked fresh upon order and are best stored in an sealed container and kept in the fridge. Most of our products can also be frozen for up to 3 months with the exception of the Chocolate Pie and Chocolate Cake.
Do you provide a refund?
All accepted orders are final and we do not accept cancellations, refunds or returns. We bake based on the order submitted, so make sure you check your order details.
Any issues with the quality of your order will be dealt with on a case by case basis, upon notification to us within 24 hours of delivery.